United States Human Resources - Training and Development Essay

United States Human Resources - Training and Development - Essay Example le, trainees receive detailed training and on-the-job experience, specifically designed to develop individual stores and club management in the future (Sharing our Story, 2006, p.6). Aside from these usual training methods, John DiBenedetto, Vice President, talent planning and development for Wal-Mart plans to develop a training program, â€Å"a world-class corporate university without walls† that further improves Wal-Mart’s business performance. DiBenedetto was able to fuse 60 percent operations business from within the company (subject-matter experts) and 40 percent from external talent (human resource development) (Whitney, 2006). DiBenedetto even adopts the latest technology in hand-held learning devices and podcasting to facilitate and enhance learning. Wal-Mart Stores, Inc., with its new vice president for talent planning and planning, John DiBenedetto, is tying up with prestigious universities such as Cornell and Duke to provide business planning and training for senior officers in the corporation. Aside from this, Wal-Mart purchases training programs from different HR development agencies and providers for its personnel. To fund these DiBenedetto resorts not only to corporate budget but also to contributions of sales revenues of individual stores (Whitney, 2006). Wal-Mart has high standards of quality in their service. Its founder, Sam Walton, sees to it that there is a culture of effective customer service that will be followed by his corporation’s personnel which includes his three guiding principles – Respect for the Individual, Service to Customers, Strive for Excellence – and other set of dogmas such as rules for building businesses, sundown rule, ten foot rule, among others. DiBenedetto has great confidence in using metrics to evaluate personnel needs. He maps out business impact and service levels form customers to check out which aspect of HR needs to be changed or developed. Wal-Mart also regularly conducts Saturday Morning