Firm Fixed Price Contract for Reno Municipality to outsource Essay

Firm Fixed Price Contract for Reno Municipality to outsource remittance operations for payment processing functions - Essay Example The agency shall also be in charge of customer service center and it should be equipped with a live customer phone number and interactive internet site for enabling the customer to request for service, bill questions, and provide solutions to issues that occur like emergencies. The customer center should operate for 24 hours having at least one personnel all the time. In case of emergency the customer service should have communicated directly to the municipality. The agency should ensure that the bill is provided to the customer within two working days after getting the billing data from the municipality. The agency should also give the municipality a payment verification at the last day of reporting phase. The reporting cycle is based on the calendar days, the first day will be the date that the municipality will provide the data. Based on the delivery, the agency will be in charge of reconciling all the account billings on a monthly basis and give proper reports to the municipality. The report should contain the number of financial transactions throughout the week and the amounts of currency they represent. Including this information, is the list of computer hardware and software that is used to process the products of the municipality. The contractual terms will be on a yearly basis and renewable up to five years but the municipality retains the right not to renew after the second year if the terms are breached. The agency is entitled to a 2% of the total revenue as a compensation for their services. The low performance of the agency will be penalized on up to 25% of their fee, including other professional misconduct. Excellent performance will receive an extra 2%of the gross revenue or a lump sum bonus of about fifty thousand dollars to be decided by the company. The preparation for the proposal shall involve bids in sealed envelopes or packages which are addressed to the specific office